Privacy Policy

1. Who we are

The Sugar Industry Innovation Symposium & Expo is organised by the Kenya Sugar Board. References to “we”, “us” or “our” in this policy refer to the Kenya Sugar Board in its administration of the Symposium & Expo and its associated digital services.

2. Information we collect

The information we collect depends on how you interact with us. It may include:

• identity and contact details such as your name, email address, telephone number and identification details where required;
• organisation, professional and participation information supplied during attendee, exhibitor, innovator, partner or other registration;
• information required to administer exhibition bookings, invoices, payments, booth allocation, invitations and participant accreditation;
• innovation submissions, supporting documents and information supplied as part of evaluation or judging processes;
• communications you send to us, including enquiries, feedback and subscription requests; and
• technical information reasonably required for security, fraud prevention, diagnostics and operation of our website and services.

3. How we use your information

We use personal information to administer the Symposium & Expo, process registrations and submissions, communicate with participants, issue relevant documents, manage payments and exhibition services, provide event updates, respond to enquiries, maintain platform security, meet legal and accountability requirements, and improve the delivery of our services.

4. Communications and subscriptions

If you subscribe for updates, we may send you information about the Symposium & Expo, calls for participation, programme announcements and related innovation activities. You may unsubscribe from promotional communications using the option provided in those messages or by contacting us. Operational communications that are necessary to administer an active registration or transaction may still be sent.

5. Sharing of information

We do not sell personal information. Information may be shared with authorised Kenya Sugar Board personnel and service providers where this is necessary to operate the event or platform. We may also disclose information where required by law, a lawful authority, or to protect the security and integrity of our services. Where event participation necessarily makes information public—for example an approved speaker, exhibitor, partner or innovation listing—we will limit publication to information appropriate for that purpose.

6. Payments and external services

Some services may rely on approved third-party or government platforms, including payment and communication services. When you are redirected to or interact with such a service, its own privacy and security practices may also apply. We retain transaction information required for reconciliation, support, audit and event administration.

7. Security and retention

We use reasonable administrative and technical safeguards to protect information against unauthorised access, alteration, disclosure or loss. Information is retained for as long as reasonably necessary for the purpose for which it was collected, for legitimate event records, and to meet applicable legal, financial, audit and accountability requirements.

8. Your choices and rights

Subject to applicable law, you may request access to or correction of personal information we hold about you, raise a concern about its use, or request appropriate action concerning information that is no longer required. We may need to verify your identity before acting on a request.

9. Cookies, advertising and website technologies

Our website may use essential browser storage, cookies or similar technologies required for functionality, security and preferences. We may also use measurement and advertising services, including Google AdSense and related Google technologies. Subject to applicable consent requirements and your choices, Google and its partners may use cookies or similar technologies to deliver and measure advertising, prevent fraud and, where permitted, personalise ads.

Where consent is required, you can consent, decline or manage optional technologies through the consent controls presented on the website. More information is available in our Cookie Policy.

10. Changes to this policy

We may update this policy as our services, event processes or legal obligations evolve. The current version will be published on this page together with its revision date.